Services & Support Sportdirect.ca

Thanks for visiting our services and support center! You can manage all your requests and inquiries to Sportdirect.ca in a single place. You want to follow-up, request a quote, follow-up on an order or just get support questions answered

What can we help you with?

Quote request

Provide as many details as possible about your project and we will get back to you with precise costs and timelines. We may contact you for further clarification, as required.

{"xsrfToken":"759305b2ba770c2bdb009a36b47cb07904a4cfb6_lout","branding":{"id":"1","key":"ppdc","name":"Services & Support Sportdirect.ca","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d6d744c3-c4e5-410f-a3e4-ddb5f99e54f9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OGVmMjU4MC1kNDU4LTRiMDEtOGNkMC1kYWU3ZDE5MjZkNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2ZDc0NGMzLWM0ZTUtNDEwZi1hM2U0LWRkYjVmOTllNTRmOSI6WyJyZWFkIl19LCJleHAiOjE3NTAxMDI2MTEsIm5iZiI6MTc1MDEwMjAxMX0.41AKWjGiipy8Zl9RxQ_gI0RecMfgAVABt-6kzIVLPdk&client=78ef2580-d458-4b01-8cd0-dae7d1926d4e&mode=fit","logoId":"d6d744c3-c4e5-410f-a3e4-ddb5f99e54f9","isLogoAvailable":true,"helpCenterTitle":"Welcome to our services center & client support portal","sharedPortalName":"Sportdirect.ca Services Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to our services center & client support portal","sharedPortalName":"Sportdirect.ca Services Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans votre centre de services et support","sharedPortalName":"Services aux clients","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c2a99cff-077d-4761-ab13-0f9c9123b967/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OGVmMjU4MC1kNDU4LTRiMDEtOGNkMC1kYWU3ZDE5MjZkNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMyYTk5Y2ZmLTA3N2QtNDc2MS1hYjEzLTBmOWM5MTIzYjk2NyI6WyJyZWFkIl19LCJleHAiOjE3NTAxMDI2MTEsIm5iZiI6MTc1MDEwMjAxMX0.a0WciS8rhjPxvhQXAYTIMqlwYmoLeL9srFwtEhWzE6c&client=78ef2580-d458-4b01-8cd0-dae7d1926d4e&height=300&mode=fit","bannerMediaApiFileId":"c2a99cff-077d-4761-ab13-0f9c9123b967","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ppdc","projectId":10000,"serviceDeskId":1,"name":"Services & Support Sportdirect.ca","description":"Thanks for visiting our services and support center! You can manage all your requests and inquiries to Sportdirect.ca in a single place. You want to follow-up, request a quote, follow-up on an order or just get support questions answered","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10107","name":"Become a partner","descriptionHtml":"","callToAction":"Become a partner","introHtml":"Would you like to know how Sportdirect.ca can team up with you and help develop your business? Complete the form below and we will get in touch to discuss.","icon":10315,"iconUrl":"https://sportdirect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[1],"key":""},{"id":"10106","name":"Contact us","descriptionHtml":"","callToAction":"Contact us","introHtml":"For any other questions and requests, please feel free to contact us at any time using this form.","icon":10320,"iconUrl":"https://sportdirect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[1],"key":""},{"id":"10102","name":"Order follow-up","descriptionHtml":"","callToAction":"Order follow-up","introHtml":"Easy order follow-up request and we'll get back to you shortly with an update.","icon":10600,"iconUrl":"https://sportdirect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10600","groups":[1],"key":""},{"id":"10105","name":"Quote request","descriptionHtml":"Provide as many details as possible about your project and we will get back to you with precise costs and timelines. We may contact you for further clarification, as required.","callToAction":"Quote request","introHtml":"Have a quote to submit? Easily submit all your quote requests through this form at all time.","icon":10314,"iconUrl":"https://sportdirect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[1],"key":""},{"id":"10101","name":"Technical problem?","descriptionHtml":"Describe your issue as best you can and we will contact you shortly","callToAction":"Technical problem?","introHtml":"Did you experience a technical issue?","icon":10308,"iconUrl":"https://sportdirect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10106,10105,10102,10107]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"69515fd5-6b84-37b8-a6a2-93f4b8120230","appLinkName":"System Confluence","appLinkUrl":"https://sportdirect.atlassian.net/wiki","spaceKey":"PPDC","spaceName":"Premier projet de centre de services","spaceUrl":"https://sportdirect.atlassian.net/wiki/spaces/PPDC","isServer":false},"labels":[],"projectKey":"PPDC","serviceDeskId":1,"kbLinkDomainURLs":["https://sportdirect.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PPDC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OGVmMjU4MC1kNDU4LTRiMDEtOGNkMC1kYWU3ZDE5MjZkNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxMDMyMTEsIm5iZiI6MTc1MDEwMjAxMX0.BMb5SqEpLub1rEV0b9R3T3mjcgQwRtn7CfdGUxLa8tg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"78ef2580-d458-4b01-8cd0-dae7d1926d4e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10105,"projectId":10000,"form":{"name":"Quote request","descriptionHtml":"Provide as many details as possible about your project and we will get back to you with precise costs and timelines. We may contact you for further clarification, as required.","callToAction":"Quote request","intro":"Have a quote to submit? Easily submit all your quote requests through this form at all time.","instructions":"Provide as many details as possible about your project and we will get back to you with precise costs and timelines. We may contact you for further clarification, as required.","icon":10314,"iconUrl":"https://sportdirect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Project name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Project details","description":"Provide a detailed description of what we quote for","descriptionHtml":"Provide a detailed description of what we quote for","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10112","fieldConfigId":"10211","label":"First name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10113","fieldConfigId":"10212","label":"Last name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10114","fieldConfigId":"10213","label":"Business / Organisation name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10115","fieldConfigId":"10214","label":"E-mail","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10116","fieldConfigId":"10215","label":"Phone number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10117","fieldConfigId":"10216","label":"Address","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10118","fieldConfigId":"10217","label":"Apt., Suite or other (optional)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10119","fieldConfigId":"10218","label":"City","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10120","fieldConfigId":"10219","label":"Province","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10103","label":"Alberta","selected":false,"children":[]},{"value":"10104","label":"Colombie-Britannique","selected":false,"children":[]},{"value":"10105","label":"Prince Edward Island","selected":false,"children":[]},{"value":"10106","label":"Manitoba","selected":false,"children":[]},{"value":"10107","label":"New-Brunswick","selected":false,"children":[]},{"value":"10108","label":"Nova Scotia","selected":false,"children":[]},{"value":"10109","label":"Nunavut","selected":false,"children":[]},{"value":"10110","label":"Ontario","selected":false,"children":[]},{"value":"10111","label":"Quebec","selected":false,"children":[]},{"value":"10112","label":"Saskatchewan","selected":false,"children":[]},{"value":"10113","label":"Newfoundland and Labrador","selected":false,"children":[]},{"value":"10114","label":"Northwest Territories","selected":false,"children":[]},{"value":"10115","label":"Yukon","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10121","fieldConfigId":"10220","label":"Pays","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultObject":"Canada","presetValues":[],"defaultObjectAsJson":"\"Canada\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10122","fieldConfigId":"10221","label":"Postal code","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10132","fieldConfigId":"10230","label":"Products required","description":"List all the products required on this quote (if not attached in a document)","descriptionHtml":"List all the products required on this quote (if not attached in a document)","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10130","fieldConfigId":"10228","label":"Installation","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10140","label":"With installation","selected":false,"children":[]},{"value":"10141","label":"No installation required","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10131","fieldConfigId":"10229","label":"Delivery or Pick-up","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10142","label":"With delivery","selected":false,"children":[]},{"value":"10143","label":"Pick-up","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10125","fieldConfigId":"10224","label":"Request number","description":"Enter your organisation request number","descriptionHtml":"Enter your organisation request number","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Project deadline date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Quote request documents","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10135","fieldConfigId":"10233","label":"Classification","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10152","label":"Suivi de commandes","selected":false,"children":[]},{"value":"10144","label":"Client Request","selected":false,"children":[]},{"value":"10145","label":"Quote","selected":true,"children":[]},{"value":"10146","label":"Technical Problem","selected":false,"children":[]},{"value":"10147","label":"Product Issues","selected":false,"children":[]},{"value":"10148","label":"Installation","selected":false,"children":[]},{"value":"10149","label":"Partnership","selected":false,"children":[]},{"value":"10150","label":"Voicemail","selected":false,"children":[]},{"value":"10151","label":"Perception","selected":false,"children":[]},{"value":"10153","label":"Approvisionnement","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10105","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10105","calendarParams":{"firstDay":0,"date":"2025-06-16T15:26:51-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"69515fd5-6b84-37b8-a6a2-93f4b8120230","appLinkName":"System Confluence","appLinkUrl":"https://sportdirect.atlassian.net/wiki","spaceKey":"PPDC","spaceName":"Premier projet de centre de services","spaceUrl":"https://sportdirect.atlassian.net/wiki/spaces/PPDC","isServer":false},"labels":[],"projectKey":"PPDC","serviceDeskId":1,"kbLinkDomainURLs":["https://sportdirect.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OGVmMjU4MC1kNDU4LTRiMDEtOGNkMC1kYWU3ZDE5MjZkNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxMDMyMTEsIm5iZiI6MTc1MDEwMjAxMX0.BMb5SqEpLub1rEV0b9R3T3mjcgQwRtn7CfdGUxLa8tg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"78ef2580-d458-4b01-8cd0-dae7d1926d4e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sportdirect","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"759305b2ba770c2bdb009a36b47cb07904a4cfb6_lout","baseUrl":"https://sportdirect.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sportdirect.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"78ef2580-d458-4b01-8cd0-dae7d1926d4e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"081fa03830994026ae54b57b14a9087e","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}